Knowledge-base Block
Last updated August 18, 2024
Using the Knowledge Base Block in a Flow
The Knowledge Base block allows Phonely to access and utilize information from your knowledge base during conversations, making it ideal for product support, troubleshooting, and providing specific information to users.
How to Use
1. Add the Knowledge Base block to your workflow:
- Drag and drop or select the Knowledge Base block in your workflow
2. Configure the block:
- Provide instructions for Phonely (e.g., "Refer to the knowledge base to resolve the issue")
- Select specific documents or sections of your knowledge base to reference
3. Set up preceding questions:
- Before the Knowledge Base block, add question blocks to gather relevant information (e.g., "What is the problem with your order?" or "What is the product name you're having issues with?")
Key Features
- Allows Phonely to dynamically access and use information from your knowledge base
- Can be tailored to specific topics or documents within your knowledge base
- Utilizes conversation history to provide context-aware responses
Use Cases
- Product support and troubleshooting
- Providing detailed information about products or services
- Answering frequently asked questions with up-to-date information
Benefits
- Reduces the need for extensive pre-programmed responses
- Allows for more flexible and comprehensive support
- Keeps responses current by referencing the latest information in your knowledge base
Tips
- Provide clear instructions to guide Phonely's use of the knowledge base
- Regularly update your knowledge base to ensure accurate information
- Use preceding questions to gather context and narrow down the scope of the knowledge base search
For more detailed information and support, visit the Phonely Help Desk at help.phonely.ai .
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