Multi-Ask Block
Last updated August 18, 2024
Introduction
The multi-ask function in Phonely allows you to efficiently gather multiple pieces of information from a customer in a natural, conversational manner. This tutorial will guide you through using this feature in your workflows.
Getting Started
- Visit www.phonely.ai to learn more about Phonely's capabilities.
- Log in to your Phonely account at app.phonely.ai .
- Navigate to the Agent Design page and select the Workflows tab.
Creating a Multi-Ask Block
- In your workflow, click the '+' button to add a new block.
- Select the "Multi-Ask" option from the available blocks.
Configuring the Multi-Ask Block
1. For each piece of information you need, add a question:
- Name: Give a descriptive name (e.g., "name", "phone", "email")
- Type: Select the appropriate data type (e.g., text, phone, email)
- Question: Briefly describe what Phonely should ask or obtain
2. Example configuration:
Question 1:
Name: name
Type: text
Question: Get customer name
Question 2:
Name: phone
Type: phone
Question: Get customer phone
Question 3:
Name: email
Type: email
Question: Get customer emailUsing Multi-Ask Data in Your Workflow
After the multi-ask block, you can use the gathered information in subsequent blocks by selecting the appropriate multi-ask response when configuring actions or conditions.
Benefits of Multi-Ask
- Streamlines workflow creation
- Allows Phonely to guide the conversation naturally
- Reduces the need for manual question crafting and linking
- Ideal for collecting multiple pieces of information without complex branching
Additional Help
For more detailed information and support, visit the Phonely Help Desk at help.phonely.ai .
By using the multi-ask function, you can create more efficient and natural-sounding workflows in Phonely, improving both the agent creation process and the customer experience.