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Phonely is a powerful tool for handling customer interactions, but sometimes you may need to tweak its settings to get the best performance. This guide will help you enhance the vocal performance of Phonely agents. Let's dive in! 

Occasionally, Phonely may mispronounce a word or say something in a way that's not quite right. Here's how to fix it:

: Not all voices are trained the same way, so try selecting a different one.2. 

: Enter the word you want to test in the input box. For example, type "Phonely" and choose a voice like Alex. Test it to see if it pronounces the word correctly.

If you like a specific voice but it mispronounces a word, you can optimize it:

: Phonely uses language models to generate speech. By controlling the text output, you can control pronunciation.2. 

: Provide phonetic guidelines. For example, ensure Phonely always returns "Phonely" as spelled instead of any variations.

Sometimes, Phonely might talk too fast. Here's how to slow it down:

: Ask Phonely to output ellipses between words or sentences to slow down the speech.2. 

: Adjust the overall voice settings in the voice engine settings.

You can tweak various voice characteristics to match your needs:

: Add natural speech elements like ums, uhs, and vocal ticks.2. 

: Change the emotion and tone of Phonely's voice (happy, sad, neutral, etc.).3. 

: Some voices speak faster than others; you can adjust the speed by dragging the slider in settings.

Optimize how Phonely picks up on specific words:

: If the speech-to-text model doesn't recognize certain words (e.g., "Phonely"), use transcription keywords to ensure proper recognition.2. 

: This is useful for last names, medications, company names, etc.

To further improve Phonely's performance, explore the following settings:

For more tips and tricks, check out our YouTube channel and comprehensive Help Center! We're here to help you enhance the responsiveness of your AI agent.

Thank you for watching! See you in the next video for more ways to optimize your AI receptionist. 🎉

Improving your AI agent

AI Word Pronunciation/ Voice Speed