The Transfer Workflow block allows Phonely to transition from one workflow to another, enabling you to:
Simplify complex workflows by breaking them into smaller, manageable parts
Easily modify and update specific sections of your call flow
A/B test different workflow variations to optimize performance
1. Add the Transfer Workflow block:
Drag and drop the Transfer Workflow block into your existing workflow
Alternatively, select the block from the available options
2. Configure the block:
Click on the Transfer Workflow block to open its settings
Select the target workflow you want to transfer to from the dropdown menu
Click "Save" to confirm your selection
3. Connect the block:
Ensure the Transfer Workflow block is properly linked within your current workflow
The call will continue from the beginning of the selected target workflow
You can easily delete blocks by selecting them and pressing the Delete or Backspace key
This feature allows for modular workflow design, improving maintainability and testing capabilities
Splitting a long, complex workflow into multiple shorter workflows
Creating reusable workflow components that can be shared across different call flows
Implementing decision trees that lead to specialized workflows based on user responses
Use clear naming conventions for your workflows to easily identify transfer destinations
Regularly review and optimize your workflow transfers to ensure smooth user experiences
For more detailed information and support, visit the Phonely Help Desk at help.phonely.ai .