The multi-ask function in Phonely allows you to efficiently gather multiple pieces of information from a customer in a natural, conversational manner. This tutorial will guide you through using this feature in your workflows.
Visit www.phonely.ai to learn more about Phonely's capabilities.
Log in to your Phonely account at app.phonely.ai .
Navigate to the Agent Design page and select the Workflows tab.
In your workflow, click the '+' button to add a new block.
Select the "Multi-Ask" option from the available blocks.
1. For each piece of information you need, add a question:
Name: Give a descriptive name (e.g., "name", "phone", "email")
Type: Select the appropriate data type (e.g., text, phone, email)
Question: Briefly describe what Phonely should ask or obtain
2. Example configuration:
Question 1:
Name: name
Type: text
Question: Get customer name
Question 2:
Name: phone
Type: phone
Question: Get customer phone
Question 3:
Name: email
Type: email
Question: Get customer email
After the multi-ask block, you can use the gathered information in subsequent blocks by selecting the appropriate multi-ask response when configuring actions or conditions.
Streamlines workflow creation
Allows Phonely to guide the conversation naturally
Reduces the need for manual question crafting and linking
Ideal for collecting multiple pieces of information without complex branching
For more detailed information and support, visit the Phonely Help Desk at help.phonely.ai .
By using the multi-ask function, you can create more efficient and natural-sounding workflows in Phonely, improving both the agent creation process and the customer experience.